Jesse Spencer's Blog

  • OKSS - Vanessa Knight

    Wow that was really quick! Diverse CTI employees/techs are absolutely awesome. Everyone that I have had the pleasure of meeting or speaking to over the phone has always been pleasant and helpful! Even when I have just deleted a new voice message that was recorded by Tom ,he came back with a smile and made sure I didn’t touch the buttons again (just kiddin). He actually ran through them all for me even though I know he had a really busy schedule. I just wanted everyone (Tom,Bill,John,Janine,Ryan and Chris) to know that we really appreciate your very kind attitudes and excellent service! Other companies should take lessons!

    Vanessa Knight

  • Without Routine The People Perish


    There’s a wise old saying that says “Without vision the people perish,” or “Without vision the people cast off restraint.” Well, I’d like to draw a parallel which I think is just as wise. Without routine you will perish, or worse – cast off restraint. One of the keys to great and outstanding and memorable and profitable customer service is routine. Routine begins with you.

    If you’ve ever had children, or been around the same ones for more than a day, you know that children thrive on routine. I guess the elderly do too, for that matter! If you mess up a kid’s routine you’ll get some pretty unexplainable events happening almost immediately. You’ll have crying, complaining, arguing, fighting, whining “I’m bored” little human beings until some semblance of order is brought back in.

    Don’t think this doesn’t apply to you! And don’t be too quick to assume your routine is cutting it for you, either! True – the positive and negative effects of routine are much easier to see in children, but we adults are far from immune. I’m willing to venture that you have a routine problem. I bet that your problem is not the act of routine itself, but what you have chosen your routine to be. Over time we develop routines that may not get us where we want to go.

    If you take the time to analyze and adjust your current state of routine, you will open the door to many new and positive and long lasting changes.

    Consider how routine affects your customer service at all levels and let me know your thoughts!

     

    Jesse Spencer

  • OneNote on your iPad!!

    First off - I realize everyone's brains DO function differently - and Microsoft's OneNote isn't for everyone - BUT you should SERIOUSLY consider OneNote! I'm more of a mind-mapping kind of person, but the linear layout of OneNote has some real advantages. For example, I recently had a bit of a mind boggler. I was aggregating all the info from from of the products we sell and was quickly getting over my head (not hard, I know!). I had multiple categories of items and sub items and options to consider. My goal was to put all of this info into a format that I could easily browse through, both for my education and future reference. I ended up putting all the info into OneNote. It worked out beautifully! Each item and option had a full color PDF, so I was able to retain all that wonderful formatting and info in one place! 


    I ended up with a problem. Almost all of my customer-facing and immediate reference materials are accessible to me through my iPad. I had no way to open the OneNote notebook on my iPad! A search through some Apps landed me at MobileNoter. MobileNoter allows me to sync my notebooks via the web or wifi! The formatting is very decent and I can even edit my notes with text, handwriting, photos and audio clips! 


    Here's a quick video from their website!



  • One of the best business decisions we have made!

    I just wanted to let you know that Eduardo did an excellent job on our trip to all our sites today. I had posted the list that you saw this morning, but he did so much more and solved many other problems than even I had not anticipated. He truly went above and beyond the call of duty.

    Indeed, all of you at Diverse CTI have done a tremendous job since our switchover. I’ll be the first to admit that we as a group have ever changing needs (and wants), and are probably at times not the easiest bunch of folks to get along with. Dr. Penwell, Greg and I all come from different points of view when looking at our IT needs. And, each of us has different levels of understanding of the IT processes involved. We do all share the same common goal of having a robust system to handle our growing and ever expanding business. All of that to say this; I am so very glad that we were able to establish our partnership with your group. Thank you for taking the extra time to help us (and me) along this process. I think this is one of the best business decisions we have made since I have become involved with Immediate Care of Oklahoma. I just wanted to pass along my personal thanks.

    -Mark

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More about Jesse Spencer

 Jesse Spencer

Jesse Spencer has been a technology applications expert for over eight years with a background in business dynamics and project management. Recently he has been focusing in the area of telecommunications and IT services and is quickly becoming a well known voice in the industry. Click here to get more on Jesse!


 

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