Recently, a flood of Reddit comments has highlighted numerous poor customer service experiences with tech support. While I usually avoid diving into the depths of Reddit's often critical comment sections, I found myself perusing a few posts for research purposes. Some complaints were so bizarre – like the story of a technician taking a bathroom break in an attic – that they seemed almost unbelievable. Yet, other more common issues resonated deeply with my own experiences, and to be candid, they were incredibly frustrating!
When you're facing a tech emergency – whether it’s a malfunctioning printer, hardware issues, internet connectivity problems, login troubles, or something similar – poor tech support only adds to the frustration. It leads to disgruntled employees who struggle to perform their duties while troubleshooting issues and waiting on hold with an IT company that's "looking into it." This frustration can spill over to your customers, who expect seamless interactions with your organization.
The consequences can be severe. You risk losing customers and top-tier employees to competitors who don’t suffer from these persistent issues. Initially, it might seem exaggerated that a few unresolved tech problems could cause such upheaval, but as these issues recur without resolution, resentment builds, prompting people to seek out organizations free from such headaches.
So, how can you get ahead of the problem? Start by polling your employees. Ask them questions that will help you evaluate your current IT company’s performance. Consider these questions:
- Do you experience any recurring technical problems that haven’t been fully resolved? If so, what are they?
- How would you rate the response time of the IT support team when you encounter a technical issue?
- Have you found the IT support team to be knowledgeable and helpful in resolving your issues?
- Do you feel that the IT company communicates effectively and keeps you informed about the status of your requests?
- How would you describe your overall satisfaction with the support provided by our IT company?
These questions take only a few minutes to answer but can provide invaluable insights into whether your current IT team is effectively handling issues or if there's trouble brewing that you weren’t aware of.
If you want to experience exceptional IT support, Diverse CTI is here to help. We'll offer TWO FREE hours of support for your organization.
Here are SOME ways you can utilize your time with US:
- Diagnose any computer network problem you're experiencing.
- Check your network’s security against hacker attacks and viruses.
- Scan and review spyware.
- Verify that your network backup system is functioning properly.
- Diagnose slow, unstable PCs.
- Conduct our proprietary 57-point IT Systems Security and Performance Assessment.
- Discuss a project or upgrade you're considering, or even get a second opinion on a quote you received.
Can your employees say this about your IT technicians? Our clients' employees can.
"Thank you, Lucas, for your unwavering patience and help!" - Julie M
"I thought it was my phone, but ended up being an issue with the headphones themselves but he was super nice and made the interaction pleasant!" - Chelsea M
“Jayden was very efficient and kind. Situation resolved quickly!” - Tanya L
At Diverse CTI, we pride ourselves on delivering unmatched customer experiences, ensuring that your tech issues are resolved swiftly and efficiently. Don’t let poor tech support hold your business back. Reach out today and see the difference quality IT support can make.
To get started, give our team a call at 405-896-5464 or click here to book your call now.
