In a move that’s making headlines across the tech world, Charter Communications has announced plans to acquire Cox Communications. It’s a major shakeup in the telecom space, but for business owners, it’s more of the same: a bigger company, fewer answers, and slower service.
Let’s be real. Cox has never been known for stellar customer support. If you’ve ever had the joy of navigating their automated phone maze, waiting endlessly for someone to answer, or getting disconnected just when you were making progress—you already know the frustration.
And when you finally do reach someone, requests for changes or support updates often take days, sometimes weeks. For businesses trying to move fast and stay connected, that’s not just inconvenient. It’s unacceptable.
The Bigger They Are, the Harder They Ignore You
When massive corporations merge, the first thing to suffer is usually service. Systems change. Personnel shift. Departments consolidate. And guess what? Your account gets buried even deeper under the weight of a national customer base.
What used to be slow response times now risk becoming no response at all.
That’s exactly why businesses across Oklahoma—and beyond—are choosing a different kind of telecom partner. A local one. A responsive one. One that doesn’t make you press 1 to be ignored.
Diverse CTI: Your Local, No-Hold, No-Runaround VoIP Partner
At Diverse CTI, we believe customer service isn’t a department, it’s a promise.
When your phones go down or your business needs to make a change, you shouldn’t have to chase someone down to fix it. We’re not a cable conglomerate. We’re an Oklahoma-based technology team that answers our phones, returns your calls, and resolves your issues the first time around.
Here's what sets us apart:
✅ Real humans. Real help. Right away.
No phone trees, no transfers, no frustration. Just immediate access to support that knows your business.
✅ Quick turnaround on requests.
Need to update an extension? Forward your phones? Add a new user? We’ll get it done promptly.
✅ Tailored VoIP solutions.
We don’t do one-size-fits-all. Your system will be customized for how you work, whether you’re in-office, remote, or hybrid.
✅ Scalable and secure communication.
From encrypted messaging and compliant call recording to seamless Microsoft Teams integration—our VoIP keeps you connected and protected.
✅ One vendor. One bill. One number to call.
Say goodbye to juggling multiple providers. We manage everything, so you don’t have to.
You Deserve Better Than “Cable Company Support”
If you’re a business still tied to a legacy phone provider, or watching nervously as the big cable companies shuffle their empires, it’s time to rethink who’s handling your communications.
When it’s urgent, when it’s critical, when it’s your business on the line, you shouldn’t have to wait in line.
Let Diverse CTI show you what it feels like to actually get support when you need it. Local. Fast. Human. We’re your one-stop VoIP shop, and we’re ready to take your call.
📞 Click here to schedule a free VoIP consultation.
Or better yet, give us a ring. We’ll answer.
